360 Degree true surround, 360 Degree true sincerity

We aim the very best.
With our products and you.

Our-Customers-Happiness.png
 
 

At Nakamichi, not only do we ensure the very best for our products, we also want to make sure that our customers receive it well. This includes the very experience they have with us, from start to finish and beyond. We want all of our customers to enjoy the fruitful labour as much as we do. So if you have any questions, issues or feedback, feel free to contact us at support@nakamichi-usa.com

 

90%
Amazon Positive Engagement
With great customer service experience


2
Average Responses
To resolve customer query experience




17hrs
Average 1st Response
23 hours average for manufacturers*
*Data from Freshwork experience



50%
1st Contact Rate
To resolve customer query with single email



their words

 

People are happy with us and here's why

 

This company has the best customer service you could imagine. I'm a completely 180* customer. I'm working with the CEO right now, and he's delivering on an unbelievable level.

Michael Lee Minter, Shockwafe Ultra 9.2


Amazon Five Star Review

Very easy to hook up and the Nakamichi support team is quick and very helpful. Hooked this bad boy into my 65 inch Samsung which has the one connect adapter. Easy as pie. Just watched Wonder Women last night in 9.2 surround, better than the movie theater. Bad Ass system. Go Nakamichi!

Roman, Shockwafe Ultra 9.2


Amazon Five Star Review

They contacted me “immediately”, like within minutes. This started a great relationship with Nakamichi, one of my best customer support experience.

Rjgroves, Shockwafe Ultra 9.2


Amazon Five Star Review

The system is very easy to set up and Nakamichi support is only a phone call or email away. I have not seen any customer support group return emails or phone calls as quickly. My entire experience thus far has been nothing but positive.

Anonymous, Shockwafe Ultra 9.2


Amazon Five Star Review

For $1,199, the value is crazy with 2x10" subs, 4 surround speakers, and a soundbar. It is like a $3-4k+ system without the hassles. I also have to praise the company’s customer support team, who was very responsive when I asked them a couple of questions while setting up the system. Highly recommend!

Dan, Shockwafe Ultra 9.2


Amazon Five Star Review

"Nakamichi's sound quality and customer service (Ray) is the reason why I'm Nakamichi for life!"

Logan Salam, Shockwafe Elite 7.2


Amazon Five Star Review

This a great soundbar. I contacted Nakamichi tech support via email and there response was in a few hours. I couldn't be more happy with there level of support. Nakamichi stands behind there products and thats very comforting in this day and age. Thanks Nakamichi.

Bill W, Shockwafe Elite 7.2


Amazon Five Star Review

Tech support was great. Ray from Nakamichi Support and I had worked back and forth to narrow out issue and correct it, thanks Ray

Larry E. Tisdale, Shockwafe Elite 7.2


Amazon Five Star Review

The support team worked with me and emailed me a custom update for my system that worked out for me.

Kasey, Shockwafe Elite 7.2


Amazon Five Star Review

Nakamichi Is very committed to producing a high end system, and their customer support is also high end :-) Give them a try. My family is glad we did.

not Mark Twain, Shockwafe Pro 7.1 DTS:X


Amazon Five Star Review

In the off chance that you do have issues with your unit, Nakamichi's customer support personnel are ready and eager to help.

ivydaddy, Shockwafe Pro 7.1 DTS:X


Amazon Five Star Review

Without a doubt the absolute Best Support. When you have a question of any kind about your system they have the answers!! They always promptly respond to emails and calls!!!

Lewis Wooten, Shockwafe Pro 7.1 DTS:X


Amazon Five Star Review

Overall I rate the Nakamichi a solid 5/5 with the customer service an added cherry on top. I'm impressed with the brand and the customer service enough that I will be purchasing the lower model (Pro 7.1) for my living room in the next couple of weeks.

googly69, Shockwafe Pro 7.1 DTS:X


Amazon Five Star Review

I took a chance and bought this sound bar for my Entertainment room. It sounds great. I had a few small issues getting it working with my LG OLED TV, but their support got back to me fast and gave me a solution.

John Cucco, Shockwafe Pro 7.1 DTS:X


Amazon Five Star Review

My experience with support was fantastic, and they went above expectations to find an acceptable solution for my scenario. It’s clear these guys are back in it to win it. If every company had the quality and care these guys exhibit, the marketplace would be a different world.

J Mac ^2, Shockwafe Pro 7.1 (2016)


Amazon Five Star Review

Great sound quality compared to a slightly cheaper product we tried and returned immediately, but what really sets this product apart is the customer service. They couldn't have been more helpful.

jill scott, Shockwafe Pro 7.1 (2016)


Amazon Five Star Review

I had initial problems with connections, but customer service answered my email within a few hours on a Sunday afternoon - amazing. Thanks to the terrific staff and great product. I would recommend the system to all I know.

William H Weber, Shockwafe Pro 7.1 (2016)


Amazon Five Star Review

5 stars for great customer service and a great product. A+ all around.

Tim, Shockwafe Pro 7.1 (2016)


Amazon Five Star Review

Support is answered by real people who actually read the email you sent them. Pretty rare these days.

Benjamin Lovell, Shockwafe Pro 7.1 (2016)


Amazon Five Star Review